FAQs - NavKar Systems

Frequently Asked Questions

Ordering and Shipping

  • Do you offer Cash on Delivery (COD)?
    Yes, we offer Cash on Delivery (COD) service. However, a 5% charge of the total order amount will be applied.
  • Do you provide free shipping?
    Yes, we provide free shipping PAN India.
  • Are you authorized sellers on Amazon?
    Yes, we are authorized sellers on Amazon.
  • What payment methods do you accept?
    We accept payments via UPI, Credit Card, Debit Cards, Net Banking, and Cash.

Warranty and Returns

  • What are your office timings?
    Our office timings are from [10A.M- 5:30P.M].
  • Do you bear courier charges for warranty claims?
    No, we don't bear courier charges if the order is out of warranty. However, if the product is under warranty, we will cover the courier charges for sending it to us.
  • How long is the warranty period?
    Generally, our products come with a warranty period of 1-2 years.
  • Do you provide onsite warranty?
    We provide onsite warranty only in the cities where we operate.
  • What if the product has a problem?
    If the product has a problem, you need to send it to us via courier. Courier charges will be paid by us if the order is within the warranty period. Please note that we don't provide any kind of warranty on physical damage or any kind of burn.
  • Can I return a product?
    Yes, any product can be returned within 7 days after receiving it. However, it should be returned in brand new condition. We won't accept returns otherwise.
  • What if I receive a damaged or defective product?
    In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per our return policy.

Additional Information

  • Do you have a physical store where I can purchase your products?
    Yes, we have a physical store located at [Rn-3 Mahesh Nagar]. You are welcome to visit us during our office hours.
  • Can I track my order?
    Yes, once your order is shipped, we will provide you with a tracking number that you can use to track your shipment online.
  • Do you offer installation services?
    Yes, we offer installation services for certain products. Please contact us for more details.
  • How can I contact customer support?
    You can reach our customer support team via phone at +91 94161 35607 or email at [info@navkarsys.com].
  • Are your prices inclusive of GST?
    Yes, all our prices are inclusive of GST.
  • For bulk orders, whom should I contact?
    For bulk orders, please contact us at +91 99966 35607.