Frequently Asked Questions

Ordering, Payment and Shipping

• Do you offer Cash on Delivery (COD)?
  No. Every order on navkarsys.com is prepaid by UPI, debit or credit card, net banking or wallet. Prepaid orders are dispatched the same or next working day. All prices include GST and are usually lower here than for the same product on Amazon.in. If you would rather pay a person, call +91 90536 35607 and our team will share a UPI link or bank details.
• What payment methods do you accept?
  UPI (Google Pay, PhonePe, Paytm, BHIM), credit cards, debit cards, net banking and wallets through our secure PayU gateway. All website orders are prepaid.
• Do you provide free shipping?
  Yes. Delivery is free to every serviceable PIN code in India.
• Are you authorized sellers on Amazon?
  Yes. We sell on Amazon.in as NAVKAR SYSTEMS. Buying direct on navkarsys.com usually costs less for the same product.

Delivery, GST and Support

• How long does delivery take?
  Orders are dispatched within 1–2 working days of payment. Transit time depends on your location, typically 2–7 days by courier within India.
• Do your prices include GST?
  Yes. All prices are inclusive of GST, and businesses can claim input tax credit. Add your company name and GSTIN in the order note or on WhatsApp.
• Do you help with installation?
  Our team offers free technical support for installation and setup on call and WhatsApp. Product pages include wiring diagrams and manuals where available, and our YouTube channel has setup videos.
• Do you accept bulk or project orders?
  Yes, bulk and project pricing is available for offices, factories, housing societies, schools, hospitals and hotels. Use the Bulk Enquiry option in the site menu to ask for a quote.

Warranty and Returns

• What are your office timings?
  Monday to Saturday, 10:00 AM to 5:30 PM.
• How long is the warranty period?
  Most products carry a 1 to 2 year warranty with the bill. The exact period is listed on each product page.
• Do you bear courier charges for warranty claims?
  If the product is within warranty, we cover the courier charges for sending it to us. Out-of-warranty repairs are chargeable, including courier.
• Do you provide onsite warranty?
  Onsite warranty is available only in the cities where we operate. Elsewhere, warranty is carry-in by courier.
• What if the product has a problem?
  Contact us first on call or WhatsApp; most issues are solved over the phone. If the unit needs service, send it to us by courier. Courier charges are paid by us within the warranty period. Physical damage, water damage and burnt parts are not covered.
• Can I return a product?
  Yes, any product can be returned within 7 days of receiving it, in brand new, unused condition with its original packing. Returns in any other condition are not accepted.
• What if I receive a damaged or defective product?
  In the rare event that you receive a damaged or defective product, contact us immediately with photos. We will arrange a replacement or refund as per our return policy.

Additional Information

• Do you have a physical store where I can purchase your products?
  Yes. Visit us at Ground Floor, Vastu Building, 28–29, Jagadhari Road, Ambala Cantt, Haryana, Monday to Saturday, 10:00 AM to 5:30 PM.
• Can I track my order?
  Yes. Once your order is shipped you can check its status on the Track your order page, or message us on WhatsApp with your order number.
• Do you offer installation services?
  Yes, we offer installation services for selected products in the cities where we operate. Contact us with your PIN code for details.
• How can I contact customer support?
  Call +91 90536 35607, WhatsApp us from any product page, or email navkarsys101@gmail.com.
• Are your prices inclusive of GST?
  Yes, all our prices are inclusive of GST.
• For bulk orders, whom should I contact?
  For bulk orders, call +91 90536 35607 or use the Bulk Enquiry form.